Returns

We do hope you love your Royal Traders UK Jewellery purchase but understand that sometimes you may need to return certain items.

Due to Health & Safety, there is a "No Return, No Refund" policy on any sets of jewellery that come with earrings or any earrings sold separately due to hygiene.

All other items of jewellery must be returned in a new and unworn condition and in their original undamaged packaging along with your completed "Returns Note". Returns and refunds must be made within 14 days of purchase and the customer is responsible for the cost to return it. 

Goods purchased online may be refunded to the original payment method if accompanied by their original dispatch paperwork and packaging. For any items that are faulty, please get in touch so we can provide an exchange.

Royal Traders UK  recommend using a tracked service for any return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer.

Please note: We do not refund international customs taxes and sales charges.